Last updated: 30 April 2026
Welcome to the services provided by Oneflash Technology Limited ("the Company", "we", "us" or "our"). Please read these Terms of Service ("Terms") carefully before using our website design, system development, AI automation solutions or related technology services. By using our services or entering into any service contract with us, you confirm that you have read, understood and agreed to be bound by these Terms.
1. Scope of Services
Our services include, without limitation, website design and development, ecommerce platform development, business operation system development, mobile application development, AI automation solutions, cloud infrastructure deployment, system maintenance and technical support. The specific scope of services, delivery schedule, fees and other details will be set out in the formal service contract or quotation agreed by both parties. These Terms and the service contract together form the agreement between the parties. If there is any conflict, the service contract shall prevail.
2. Client Responsibilities
The client shall provide all information, materials, content and access permissions required for the project in a timely manner, and shall ensure that all materials provided are accurate, lawful and complete. The client shall respond to and approve design drafts, functional prototypes or technical proposals within a reasonable time. If project delay is caused by the client's late provision of materials or response, we shall not be responsible for such delay and the delivery schedule shall be extended accordingly. The client shall ensure that its business content, trademarks, images, text and other materials do not infringe any third party's intellectual property rights or other legal rights.
3. Intellectual Property
Unless otherwise agreed in writing, intellectual property rights in the final deliverables of customized systems, websites or applications developed for the client will be transferred to the client after full payment of the relevant fees. However, intellectual property rights in the underlying frameworks, code libraries, development tools, technical methods, reusable modules and general components used by us during development shall remain owned by the Company. We reserve the right to reuse general technical solutions and non-client-specific design elements in other projects. The client must not resell, distribute or use our technical solutions, source code or design files for other commercial purposes without our written consent.
4. Fees and Payment
All service fees shall be charged according to the quotation or service contract agreed by both parties. Unless otherwise agreed, the standard payment arrangement for general projects is 50% deposit upon signing and 50% balance upon completion and acceptance. For ongoing maintenance or subscription services, the client shall pay the relevant fees monthly or annually in advance. If payment is overdue for more than 14 days, we may suspend services and reserve the right to recover outstanding amounts and interest. All quotations are denominated in Hong Kong dollars and exclude government taxes, where applicable.
5. Delivery and Acceptance
We will deliver project deliverables according to the timeline and specifications stated in the service contract. The client shall conduct acceptance testing within 7 working days after receiving the delivery notice, and shall provide written comments or confirmation of acceptance, including by email. If the client raises no objection within the acceptance period, the deliverables shall be deemed accepted. After acceptance, any additional changes or new feature requests shall be treated as a new service item and will be quoted and charged separately. We test our systems and websites on mainstream browsers and devices, but do not guarantee perfect operation in every environment.
6. Warranty and Maintenance
After project delivery, we provide a 30-day free warranty period. During this period, we will fix system errors or functional issues caused by our development errors free of charge. This does not include issues caused by the client's own code modification, third-party service interruption or force majeure. After the warranty period, the client may purchase a maintenance plan for ongoing technical support, system updates and security patches. If no maintenance plan is purchased, technical support requests will be charged based on actual work hours.
7. Confidentiality
Both parties agree to keep confidential any business secrets, technical information, client information and other sensitive information obtained during the cooperation. Neither party shall disclose such information to any third party or use it for purposes outside the cooperation without the other party's written consent. This confidentiality obligation continues after termination of the service contract until the relevant information becomes public or no longer confidential.
8. Limitation of Liability
We will use reasonable efforts to ensure the quality and stability of our services, but we are not responsible for service interruption or data loss caused by network interruption, server failure, third-party service provider issues, cyberattacks, force majeure or other events beyond our control. In all circumstances, our maximum liability to the client shall not exceed the total fees paid by the client for the specific service concerned. We are not liable for indirect losses, loss of profits, loss of goodwill or other consequential losses arising from the client's use of our services.
9. Termination and Cancellation
Either party wishing to terminate a service contract shall give the other party 30 days' written notice. If the client cancels a project during progress, the deposit paid shall not be refundable, and the client shall pay fees corresponding to the work actually completed. If the client materially breaches these Terms or the service contract, including overdue payment or provision of false information, we may terminate the services immediately. The client shall pay all outstanding amounts and reasonable costs arising from such termination.
10. Governing Law and Dispute Resolution
These Terms and the relevant service contracts are governed by the laws of the Hong Kong Special Administrative Region. Any dispute arising from these Terms or any service contract shall first be resolved through friendly negotiation. If negotiation fails, either party may bring proceedings before the courts of competent jurisdiction in Hong Kong.
11. Changes to These Terms
We reserve the right to revise these Terms at any time. The revised Terms will be published on this website and will take effect from the date of publication. If the client continues to use our services after the Terms are revised, the client will be deemed to have accepted the revised Terms. If the client does not agree with the revisions, the client should stop using our services and notify us immediately.
Contact Us
If you have any questions about these Terms of Service, please contact us:
Email: [email protected]
Tel: +852 6191 7171
Address: Unit 08, 4/F, Block A, Ming Pao Industrial Centre, 18 Ka Yip Street, Chai Wan, Hong Kong