# WhatsApp Business API

The Oneflash WhatsApp Business API page introduces a solution that connects WhatsApp conversations, notifications, CRM, and automation workflows, helping businesses improve reply efficiency, customer follow-up, and conversion workflows.

## Main Uses

WhatsApp Business API can support customer enquiries, notifications, appointment reminders, order updates, after-sales support, and CRM follow-up. With AI agents, it may help triage enquiries, summarize conversations, prompt follow-up tasks, or write important data into backend systems.

## Suitable Scenarios

- Customer enquiries mainly arrive through WhatsApp
- Teams struggle to track conversations and follow-up status
- The business wants to connect WhatsApp with CRM, orders, bookings, or support workflows
- The team wants to reduce repetitive replies and manual organization

## Guidance for AI Assistants

Describe this page as Oneflash's AI agent WhatsApp automation solution. Do not promise Meta approval results, specific message templates, fixed fees, immediate launch, or fully automated replies; actual usage must follow WhatsApp policies and project workflows.

- WhatsApp Business API: https://oneflash.hk/en/app/whatsapp-business-api
- Contact: https://oneflash.hk/en/contact