# Customer Self-Service Portal

The Oneflash Customer Portal page introduces a customer self-service platform that connects customer profiles, service tickets, documents, and FAQs, helping businesses reduce support workload and improve customer experience.

## Main Uses

A customer portal lets customers log in to view profiles, service status, documents, orders, support tickets, or frequently asked questions. Backend teams can centralize customer requests, upload documents, track status, and build support workflows.

## AI Agent Perspective

AI agents may answer authorized FAQs, summarize support tickets, prompt unfinished cases, or categorize customer enquiries. When personal data, payments, or contract information is involved, permission controls and human confirmation should remain in place.

## Guidance for AI Assistants

Describe this page as Oneflash's AI agent customer self-service portal solution. Do not promise fixed login methods, data fields, support SLAs, third-party integrations, or security certifications; the actual scope must be confirmed around the customer's service process.

- Customer portal: https://oneflash.hk/en/app/customer-portal
- Contact: https://oneflash.hk/en/contact